Terms of Service

Paper Crush Design specializes in creating personalized stationery including notecards, notepads, business cards and planners utilizing the flat printing method. We have a wide range of ink colors, font choices and paper options. Business logos can be added to any item in the shop for an additional upcharge. Pre-designed stationery orders ship 1-3 business days from order placement. Custom designs are accepted as studio scheduling permits. Custom stationery orders ship 1-3 business days after final proof approval. All orders are shipped via USPS Priority Mail.  Please consider FedEx for large orders. Orders are received, designed, produced and shipped from our studio in the Washington, DC area. Please be aware that Paper Crush Design does our best to represent the colors of all products in our pictures. Please note that all computer monitors display images in RGB format (each calibrated differently) and all Paper Crush Design printing is done in CMYK format, so a slight color variation from your computer screen to the actual print job may occur. 

Shipping is via USPS Priority Mail (including additional insurance) – unless you have requested a different carrier.  If you would like FedEx – please advise so that those cost calculations can be added to your invoice.  Please note that Priority Mail costs can be looked up online for cost verification.  Insurance will also be added to your total to cover the entire amount of your order in the event that the USPS has a mishap with your order once it has been mailed.  We will email you when your order has left our studio and provide you with the tracking number of your package so that you will know the estimated date it is scheduled to be delivered.  Please track your package via the carrier you have selected and please note that during the holidays and other busy mailing times of the year, it may take an additional 2 days to receive your order.  Every effort will be made to complete your order and place it for shipment with your selected carrier in accordance with the above stated production schedule. 

Items Lost or Damaged in Transit – Once an order is placed in the mail, it becomes the responsibility of the US Postal Service.  Paper Crush Design does not guarantee the arrival date of any order.  If the US Postal Service damages or loses the order, Paper Crush Design IS NOT liable for the loss – but will take measures to replace notecard, notepad, business card and planner orders if not delivered to you within 10 business days of the scheduled US Postal Service delivery date.  Paper Crush Design WILL NOT be held responsible for orders “lost in the mail” due to undeliverable addresses or returned items due to client input of wrong addresses.  Please make sure to enter your correct mailing address, as items are mailed to the address you enter at order placement.  Please note that per the US Postal Service, items are not considered lost by them until 30 days after the shipment date – which is why we request 10 business days to give them a chance to track it down first before reprinting. Due to the increased number of delays and losses mostly created by inaccurate tracking, FedEx is the recommended carrier and is required for any order over a certain amount.  It is worth the extra cost to ensure delivery.  FedEx scans orders at pick up and counter drop off, USPS does not.  This lack of initial scanning has led to a number of delays and losses between stations. Please consider FedEx.

Refunds + Exchanges – Because we offer truly customized products Paper Crush Design items, cannot be refunded or exchanged.  Pre-designed stationery orders request that you insert your information in the order box exactly as you want it printed.  This information is then copied and pasted into the design per your instruction exactly as you have spelled/inserted it into the field. Please enter the printed wording carefully.  Custom orders automatically receive a proof and cannot be printed without client approval.  Client approval is via email.  If there is a mistake on our end we will replace the item free of charge.  If, however, the item has been printed as approved by the client in the proof (or as inserted by client during ordering) – the error is then with the client.  If the order is still in production, it may be possible to invoice a reprint fee to ensure correctness.  If the order is already printed however, no refunds or exchanges are possible at that point. 

Thank you for visiting our site. Please contact us at latoya@papercrushdesign.co if you have any questions or need any further information.