Shipping and Returns

Please see the below for the shipping policy and return policy for the items in the shop.  Each product description also includes the shipping and return policy as well.

SHIPPING AND RETURNS FOR ALL ITEMS IN SHOP – EXCEPT WEDDING INVITATIONS

{WHEN WILL MY ORDER SHIP}

Orders are ready to ship from the studio in 1-2 business days. All orders ship via USPS First Class Mail with a typical transit time of 2-5 business days. Orders of $50 or more ship USPS Priority Mail with a typical transit time of 1-3 business days at no extra charge. The tracking number will be forwarded upon shipment.

{REFUNDS AND RETURNS}

As all of the paper creations in the shop are personalized and handmade to order for each customer, there are no refunds on products.  All personalization information is copied directly from the order form exactly as you have entered it at order placement and pasted into the file for print. The ink color as selected at order placement is then applied and the product goes into production. This is to ensure customization accuracy.  However, should you receive your order and find that there is anything misprinted from the way you requested it during the ordering process, please contact the shop immediately so that a replacement order can be created for you and shipped at no extra cost.

SHIPPING AND RETURNS FOR WEDDING INVITATIONS

{WHEN WILL MY ORDER SHIP}

Orders are ready to ship from the studio in 2 weeks or less. Order production speed truly depends on how quickly proofs are approved. The faster the proofing process can be completed, the sooner the cardstock and supplies for your custom order can be ordered and received. Once the supplies are received for your custom order, it takes 1-2 days to print, cut, and pack for shipment to you. Shipping IS NOT included with invitation pricing and a shipping invoice will be forwarded to you as soon as your order is processed and boxed. Your order WILL NOT ship until you have paid the final invoice for shipping including the indication of the address for signature delivery. Signature delivery is required to ensure that you or someone you have designated receives your order. There are two shipment options, USPS Priority Mail or FEDEx. Should you select USPS Priority Mail, the order will be packaged in the box that fits your order and you will be invoiced for the corresponding postage costs for that USPS Priority box size. USPS Priority Mail has a typical transit time of 2-3 business days. The tracking number will be forwarded upon shipment. Should you prefer to have your order shipped via FEDEx, please indicate that at order placement (or during the proofing process) and FEDEx pricing will be forwarded to you for selection and payment immediately prior to shipping, i.e., after the order has been printed, packed, and weighed. You will receive a photo of the shipping speeds and pricing for the weight of your package. Once you select the shipping speed you would like, you will receive an invoice for FEDEx shipping, and your tracking number will be forwarded upon shipment.

{REFUNDS AND RETURNS}

As all of the paper creations in the shop are personalized and handmade to order for each customer, there are no refunds on products.  All personalization information is copied directly from the order form exactly as you have entered it at order placement and pasted into the file for proofing. Once the proof is approved as final, the file is prepared for processing, the supplies are ordered, and the product goes into production. These steps are followed to ensure customization accuracy.  However, should you receive your order and find that there is anything misprinted from the way you approved it during the proofing process, please contact the shop immediately so that a replacement order can be created for you and shipped at no extra cost.

Thanks so much for stopping by!!

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